Frequently Asked Questions
1. Do you have a store where I may purchase your cookies or is my only option to order cookies online?
No, we do not have a storefront location, but we offer local pick up options. We also ship orders nationwide. but We have also partnered up with several local businesses who sell our goodies (see our homepage for a listing of these locations).
As a side note, our goodies are baked in an FDA-approved commercial kitchen in my home.
2. Do you accept large orders, such as for client gifts?
Absolutely. We can even personalize your packages by including your business card or a note from you. During the holidays, we require a week's advance notice. Give us a call (828-400-5795) or send us a message if you'd like more information.
3. Why don't you ship every day of the week?
Since we ship through the U.S. postal service, we try to avoid your cookies sitting somewhere other than your home during the weekend. By only shipping Monday, Tuesday, and Wednesday, it helps ensure that the freshest cookie possible is delivered to your door. However, you can still place an order any day of the week, but if it's later than Wednesday, it won't ship until the following Monday. Orders placed on Sunday, Monday and Tuesday are usually shipped within 24-48 hours of receipt. Orders placed by noon on Wednesday are sometimes shipped the same day, but this is not a guarantee.
4. How long will it take my order to arrive?
We ship our cookies via United States Postal Service's Priority Mail. According to the USPS, this should take anywhere between 2-3 days, depending on the distance the cookies are traveling.
5. Do you have any cookies that are free of nuts?
No, we cannot guarantee that our products have not come into contact with some form of tree nut or peanut butter since we do use these ingredients in our bakery.
6. Do you deliver locally or do I always need to have my cookies shipped?
On occasion, we can deliver orders locally, but more often than not we arrange for you to pick up your order at my home. If I'm in the bakery when you swing by, you'll probably leave with an extra goodie in your hand. :-)